Help Center

FAQ

BLACKTIE Partnership Programs

What are the 3 Partnership Programs?

What are the benefits & drawbacks of each program?

If I'm doing "The Affiliate" program, how should I submit the leads to BLACKTIE.com?

If I'm doing "The Registrar" program, how do I register the wedding party?

If I'm doing "The Operator" program, can I use my own systems or do I have to use BLACKTIE systems?

Showroom

Do I need to have a showroom to apply for one of the BLACKTIE Partner Programs?

What are the showroom requirements?

Do you provide signage, canvas photos, display racks, etc to assist us in setting up the showroom?

What if a customer comes in my showroom, but then wants to order online?

What if the bride/groom registers the wedding party in my showroom, but they then have several out-of-town members in their wedding party?

Costs & Pricing

What is my initial investment to get started?

What are the wholesale prices for BLACKTIE products?

Can I create my own pricing for customers?

If a customer wants alterations, can I charge extra for those alterations?

Marketing & Advertising

What marketing tools are available?

What is included with the BLACKTIE.com store listing?

Orders & Shipping

Is there a way for me to check inventory availability online?

How do I place an order?

How much is shipping?

Returns & Exchanges

How do I return an item?

How long do I have to return an item?

Will I be charged a restocking fee?

How long does it take for me to receive my refund?

Restrictions & "No-No's"

Are there any restrictions I should be aware of?

Can I rent BLACKTIE suits & tuxedos under the BLACKTIE Partnership Program?

BLACKTIE Experience & Conduct

What's the BLACKTIE "We Got Your Back" Guarantee?

Is it possible to be removed as a BLACKTIE Partner?